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Introduction
What is the Service?
Features and Benefits
Introducing MyLiveVault
Securing Transmission of Your Data
How the Service Works
System Requirements
Getting Help
Sources of Information about the Service
How to Use MyLiveVault Help
Contacting Customer Service
Quick Start
Quick Start Tasks
Logging In and Out of MyLiveVault
Logging In to MyLiveVault: An Overview
Logging In to MyLiveVault for the First Time
Logging In to MyLiveVault
Changing Your MyLiveVault Password
Requesting a New Password
Logging Out of MyLiveVault
Adding and Managing Your Computers
Managing Your Computers: An Overview
Adding a Computer
Finding Your Computer's Machine Name
Disk Space for Journal Files
Upgrading Your Agent Software
Upgrading the Operating System on Your Agent
Assigning a New Technical Contact
Assigning Users to Access and Manage a Computer
Changing a Computer's Name
Enabling or Disabling Status Report Emails
Viewing a Computer's Agent Software Version
MSCS Clusters
Firewall Configuration for Use with Agents
Microsoft Proxy Server 2.0 or Internet Security and Acceleration (ISA) Server 2000
Removing a Computer
Removing All Your Computers
Removing the Agent Software
Installing Agent Certificates
Backing Up Your Data
Backing Up Your Data: An Overview
Understanding Database and Application Backup
Understanding System State and Registry Backup
Understanding Microsoft Exchange Backup
Microsoft Exchange 2000 or 2003: Key Considerations for Backup
Configuring Your Backup: Guidelines
Automatic and Recommended Backup Exclusions
Objects That Cannot Be Backed Up
Configuring Backup
Configuring Backup
Setting Up a Files and Directories Backup Configuration
Backing Up Your System State/Registry
Backing Up Microsoft Exchange
Creating a Microsoft Exchange Backup Configuration
Microsoft Exchange 2000 or 2003: Custom Data Backup
Microsoft Exchange 5.5: Custom Data Backup
Microsoft Exchange 2000 or 2003: Configuring Deleted Mailbox and Message Retention
Viewing and Setting Microsoft Exchange Application Options
Microsoft Exchange: Enabling Circular Logging
Microsoft Exchange: Exclusions
Creating Database Backup Configurations
Specifying Files and Directories to Back Up
Browsing and Selecting Files and Directories to Back Up
Selecting Multiple Items in File Browsing Panes
Manually Defining Backup File Selection Rules
Defining Backup File Selection Rule Information
Excluding Files from Backup
File Selection Rules
Understanding File Selection Rules
Interpreting File Selection Rules
Using Wildcards
Scheduling Backup
Scheduling Backup
Guidelines for Choosing Continuous or Run-once Backup
Configuring Backup for Selected Applications: Guidelines
Backup Configuration Settings for Common Databases and Applications
AMS AfW Backup Configuration
Applied Systems TAM Backup Configuration
Applied Systems Vision Backup Configuration
Internet Information Services (IIS) Web Server Backup Configuration
Microsoft SQL Server Backup Configuration
Oracle Database Backup Configuration
Source Control Applications Backup Configuration
Monitoring Backup
Monitoring Backup: An Overview
Viewing a Backup Status Roll-Up for All Computers on One Form
Viewing a Detailed Backup Status Roll-up for a Computer
Viewing a Backup Configuration's Status
Viewing a Backup Configuration's Details
Tracking the Initial Backup Synchronization of a Computer
Tracking the Progress of a New or Changed Backup Configuration
Understanding Backup Bandwidth Usage
Monitoring Backup Bandwidth Usage
Understanding Backup Latency
Monitoring Backup Latency
Managing Backup
Managing Backup: An Overview
Suspending Backup
Resuming Backup
Limiting Backup Bandwidth Usage
Modifying Backup
Modifying Backup: An Overview
Modifying a Files and Directories Backup Configuration
Modifying a Microsoft Exchange Backup Configuration
Modifying a Database Backup Configuration
Creating a New Database Backup Configuration
Backing Up a New Volume
Deleting a Files and Directories Backup Configuration
Deleting a Microsoft Exchange Backup Configuration
Deleting a Database Backup Configuration
Backing Up Windows 2000/2003 Features and Data
Backing Up and Restoring Single Instance Store (SIS) Files
Backing Up and Restoring Sparse Files
Backing Up and Restoring Directory Junctions and Volume Mount Points
Restoring Your Data
Restoring Your Data: An Overview
Understanding System State and Registry Restore
Restoring Files and Directories, or Databases
Restoring Files and Directories, or Databases
Restoring Databases or Applications: Key Considerations
Specifying Files and Directories to Restore
Restoring Current or Historic File Versions
Restoring Deleted Files
Browsing and Selecting Files and Directories to Restore
Manually Defining Restore File Selection Rules
Defining Restore File Selection Rule Information
File Selection Rules
Understanding File Selection Rules
Interpreting File Selection Rules
Using Wildcards
Selecting the Restore Delivery Method
Setting Restore Options
Network Restore Options
Setting Restore Options for a Network Restore
Handling Filename Conflicts
Redirecting Restored Files
Restoring NTFS Security Descriptors for Restored Files
Media Restore Options
Setting Media Options
Providing Shipping Information
Setting Restore Options During a Media Restore
Restoring Microsoft Exchange
Restoring Microsoft Exchange: An Overview
Microsoft Exchange 2000 or 2003: Restoring Deleted Items and Mailboxes with Exchange
Microsoft Exchange 2000 or 2003: Restoring Information Storage Groups
Microsoft Exchange 5.5 Restore
Specifying Files and Directories to Restore
Restoring Current or Historic File Versions
Restoring Deleted Files
Browsing and Selecting Files and Directories to Restore
Manually Defining Restore File Selection Rules
Defining Restore File Selection Rule Information
File Selection Rules
Understanding File Selection Rules
Interpreting File Selection Rules
Using Wildcards
Selecting the Restore Delivery Method
Setting Restore Options
Network Restore Options
Setting Restore Options for a Network Restore
Handling Filename Conflicts
Redirecting Restored Files
Restoring NTFS Security Descriptors for Restored Files
Media Restore Options
Setting Media Options
Providing Shipping Information
Setting Restore Options During a Media Restore
Restoring Selected Applications: Guidelines
AMS AfW Restore
Applied Systems TAM Restore
Applied Systems Vision Restore
Microsoft SQL Server Restore
Oracle Database Restore
Restoring the System State or Registry
Restoring the System State/Registry: An Overview
Restoring a Windows NT 4.0 Registry
Restoring a Windows NT 4.0 Registry
Restoring Current or Historic System State/Registry Versions
Selecting the Restore Delivery Method (System State/Registry)
Media Restore Options
Providing Shipping Information (System State/Registry)
Setting Media Options (System State/Registry)
Setting Restore Options During a Media Restore (System State/Registry)
Restoring a Windows 2000 System State
Restoring a Windows 2000 System State
Restoring System State for a Windows 2000 System That Is Not a Domain Controller
Performing a Non-Authoritative System State Restore for a Windows 2000 Domain Controller
Performing an Authoritative System State Restore for a Windows 2000 Domain Controller
Non-Authoritative Versus Authoritative Restore
Restoring Current or Historic System State/Registry Versions
Selecting the Restore Delivery Method (System State/Registry)
Media Restore Options
Providing Shipping Information (System State/Registry)
Setting Media Options (System State/Registry)
Setting Restore Options During a Media Restore (System State/Registry)
Monitoring and Managing Restores
Monitoring and Managing Restores: An Overview
Viewing a Restore Status Summary for the Past Week
Viewing Restore Jobs' Status
Viewing a Restore Job's Details
Understanding Restore Bandwidth Usage
Monitoring Restore Bandwidth Usage
Canceling a Restore Job
Canceling a System State/Registry Restore Job
Changing the Media Restore Shipping Information
Accessing Restored Files
Restoring from Media
Restoring Your Data from Media
Restoring Windows 2000/2003 Features and Data
Backing Up and Restoring Single Instance Store (SIS) Files
Backing Up and Restoring Sparse Files
Backing Up and Restoring Directory Junctions and Volume Mount Points
Restoring the Remote Installation Service (RIS) Folder
Restoring the Windows 2000/2003 Cluster Database
Disaster Recovery: Restoring an Entire Computer
Restoring an Entire Computer
Managing User Accounts
Managing User Accounts: An Overview
Understanding Computer Assignments and User Management Capabilities
Viewing Users for Your Company Account
Viewing a User's Capabilities
Adding a New User
Setting a New User's Contact Information
Assigning Computers to a User
Setting a User's Contact Information
Setting a User's Management Capabilities
Modifying Your User Information
Changing Your MyLiveVault Password
Changing Your Secret Question and Answer
Modifying Other Users' Information
Assigning a New Billing Contact
Assigning a New Technical Contact
Disabling a User's Account
Enabling a Locked Out User's Account
Resetting a User's Password
Deleting a User
Managing Your Company Account
Managing Your Company Account: An Overview
Changing Your Company Account's Name
Assigning a New Billing Contact
Changing Your Company Account's Address
Password Policy
Understanding the Password Policy
Setting Password Policy for Your Company
Viewing a Log of Failed Logins for Your Company
Interoperability with Selected Applications
Anti-virus Software
Anti-virus Software
Dr. Solomon's Anti-Virus
ePolicy Orchestrator
F-Secure Anti-Virus
InoculateIT
Norton AntiVirus and Symantec AntiVirus
NetShield
Praetor for Microsoft Exchange
Sophos Anti-Virus
Symantec AntiVirus/Filtering for Microsoft Exchange 2000
Symantec Shared Application Files
Trend Micro ServerProtect
Trend Micro Virus Control System Agent
Backup Products
CA BrightStor ARCserve
Veritas Backup Exec
Windows NTBackup
Other Selected Software
Disk Defragmenting Tools
Disk Quota Management Tools
Executive Software Undelete
Microsoft File Replication Service (FRS)
Microsoft Indexing Service
Microsoft Systems Management Server (SMS)
Microsoft Web-Based Enterprise Management (WBEM)
Services for Macintosh (SFM)
Windows Installer
Products that are Incompatible with the Service
Knowledge Base Articles
Active Directory Installation Wizard Conflict with the Service Filter Drivers (A039)
Do Not Exclude *.tmp Plus Subdirectories (A043)
IRP Stack Size Is Too Small (A022)
McAfee VirusScan (A045)
SQL Startup Errors (A046)
Stopping and Starting the Agent Services (A036)
Windows Fix Required to Avoid Plug and Play Restore Failure (A047)
Glossary
Copyright and Trademarks