Restoring Your Data from a NAS Device to Your Windows 2000 or 2003 Computer
This document describes how to restore your data from the LiveVault Online Backup Service
Network Attached Storage (NAS) device to your Windows 2000/2003 computer.
Contents of your NAS media package
The following items are included in this NAS media package:
NAS device (Snap Server)
This unit contains your restored data and the LiveVault Media Restore Completion
Wizard application that will restore your data from the device to your computer.
Ethernet patch cable
AC power adapter
AC power cord
Assist program CD-ROM (use this CD for troubleshooting if needed)
Return shipping slip (for example, FedEx Air WayBill) pre-filled with the
return address and information
Terms of NAS device use and return
This NAS device has been shipped to you so that you may efficiently restore a
large amount of data. The terms of your end user agreement permit you to use
this device for a period of 14 calendar days from the date of shipment from the
LiveVault Online Backup Service Center through to and including the date of its return to the
LiveVault Online Backup Service Center.
You should return this NAS device to the LiveVault Online Backup Service Center indicated on
the return shipping slip.
If you fail to return this NAS device within the time frame stated above, you
will be charged additional fees as more fully detailed in your end user
agreement.
Note: To install the NAS device on your network, you must provide an AC power
source (110-220v) and an active 10BaseT or 100BaseTX network port.
To install the NAS device on your network:
Locate the Snap Server serial number located on the bottom of the device (for
example, S/N 25257). Write this down, as you will need it later. [Serial Number:
________________________]
Connect the NAS device to the network hub using the Ethernet patch cable
(provided in your NAS package).
Connect the NAS device to the AC power adapter (provided in your NAS
package).
Connect the AC power adapter to an AC power source using the AC power cord
(provided in your NAS package).
The NAS device typically takes about one minute to power up and initialize.
It is ready to use when the System light blinks steadily once per second.
The NAS device usually starts up automatically. If it does not start
automatically, do the following:
Locate the power button on the back of the NAS device.
Press and hold the button until the System light turns on
Release the button and wait for the NAS device to start up.
Find the NAS device on your network:
Right-click My Network Places on your Desktop, and click Search for
Computers. The Search Results - Computers dialog box opens.
In the Computer Name field, type snap<serial number> (substituting the Snap
Server serial number which you located in step 1). For example, type snap25257.
Click Search Now.
Do one of the following:
If the search result displays the NAS device: Continue with step 7.
If the search did not find the NAS device on your network: You must
assign an IP address to the device. Go to the section Assigning an IP
address
to the NAS device for instructions.
Map a network drive letter to the NAS device from your computer (this is the
computer the data was originally backed up from):
Right-click My Computer on your Desktop, and click Map Network Drive. The
Map
Network Drive dialog box opens.
In the Drive field, pick an available drive letter. Note this drive letter,
as you will need it later.
In the Folder field, type \\SNAP<serial number>\SHARE1 (substituting the Snap
Server serial number which you located in step 1.). For example, type
\\SNAP25257\SHARE1
Clear the Reconnect at logon check box.
Click Finish.
If the Enter Network Password dialog opens, type the username Administrator,
enter the password powervault, and click OK. This logs you into the NAS device
using the device’s default administrator account.
The Snap Server default speed/duplex setting is 100 Mb/half duplex. Your
hub or switch and the Snap Server should use the same settings. Contact your
Network administrator for your hub/switch settings, to determine whether you
need to change the Snap Server settings. To change the Snap Server settings,
follow the steps in the section Resetting the speed/duplex
setting.
Note: If the speed/duplex settings for your Snap
Server and hub/switch are not the same, the restore performance will be degraded. In some cases,
the restore may not succeed.
Restoring your data from the NAS device
To restore your data from the NAS device to your computer:
Start the LiveVault Media Restore Completion Wizard program:
From the Start menu, select Run, then click Browse.
In the Look in field, select the NAS device mapped drive (mapped in
section Installing the NAS device on your network, step 7).
You will see one or more restore directories (for example,
R-00000001-00000002-0000032f). Each directory contains the data for one restore
request. The restore directory name corresponds to the restore job’s MyLiveVault
restore identifier (i.e., the directory R-00000001-00000002-0000032f corresponds
to the MyLiveVault restore identifier 1-32f). For example, if you submitted one
restore request, there will be one restore directory; if you submitted multiple
restore requests and we delivered them on one NAS, then there will be one
restore directory per individual request.
Note: If you are performing a disaster recovery, you will see one restore
directory that contains both the computer’s data and System State.
In the restore directory you want to restore from, locate and select the setup.exe file, and click
Open. Then click OK. The Restore Completion Wizard is
installed on your computer (for the duration of this restore), then starts.
If you have multiple restore directories and are not sure which one is for the
restore request whose data you want to restore at this time, you may need to
repeat the wizard setup process through step 2 in this section, selecting
different restore directories until you identify the correct restore directory.
Note: The Restore Completion Wizard requires that your computer is running VB
6.0 SP5 version of the VB runtime control VBrun60sp5.exe (or newer), which is
included on the media. If the setup program finds an older version on the
computer, you are prompted to upgrade the runtime control. Upgrade by
double-clicking the executable VBrun60sp5.exe. After upgrading, start the
Restore Completion Wizard setup program again. Also, the Restore Completion
Wizard requires certain versions of ActiveX controls which are shipped with the
wizard. If the version of a required ActiveX control shipped with the wizard is
newer than the version existing on your computer, the wizard setup program will
prompt you to upgrade to the newer version. If you click OK at the prompt, the
Restore Completion Wizard setup program will upgrade these controls as part of
the setup.
On the Log On dialog box, the following information is displayed about the
restore request:
| Job Name |
Name of the restore request. |
| Requested By |
E-mail address of the person who requested the restore. |
| Requested On |
Date and time the restore was requested. |
| Original System |
The computer the data was originally backed up from. |
| Restored as of |
A timestamp indicating the point in time represented by the restored
data; for example, Latest (as of about Friday 2003-03-31 Eastern Daylight
Time). |
| Tracking Number |
The MyLiveVault internal restore identifier assigned to the restore. |
| Contains file and directory data |
Specifies whether restored files/directories are on the media. If yes,
then also specifies the number of objects and size of the data on the
media. |
| Contains system state |
Specifies whether the computer’s System State is on the media. If yes,
then also specifies the number of objects and size of the System State data
on the media. |
| Restore media directory |
The restore directory on the NAS device that you have chosen to
restore from. |
On the Log On dialog box, type into the Password field the restore password
that you (or the requestor) provided in MyLiveVault when requesting the restore.
This is not your MyLiveVault login password. Then click Next.
Important: This password was used to encrypt the data for this restore request
on the NAS device. It is required to access the data. Without the correct
password, you cannot proceed and restore the data. A restore password must be
provided for each restore request; the requestor may have provided different
passwords for each restore request.
If the restore request was for only files/directories, or only System State
data, skip to step 5. If the restore request was for a disaster recovery
(containing both files/directories and System State data), the Select Restore
Data dialog box opens. Specify the data that you want to restore at this time,
then click Next:
To perform a disaster recovery restore, choose Disaster recovery (restore
entire computer).
Important: Choose this option as part of a disaster recovery to correctly
restore the entire computer’s data, including files/directories and System
State, from the NAS device. Refer back to the Disaster Recovery Procedures
document that you are following for details about the restore; you must follow
all the steps in the Disaster Recovery Procedures document to complete a
successful restore and disaster recovery.
To restore just the files/directories, choose Restore only files and
directories, or databases.
To restore just the System State data, choose Restore only registry / system
state.
Note: If you have both files/directories and System State data on the NAS
device, but you are not performing a disaster recovery, then choose whichever
type of data you wish to restore first and complete the rest of the restore
steps in this document. Then repeat the process for the other type of data.
However, if you are performing a disaster recovery, we strongly recommend that
you choose the first option, Disaster recovery (restore entire computer), to
ensure all the data is restored properly.
On the Finished dialog box, the Options Summary
box displays the option
settings that will be used when restoring the data from the NAS device,
including:
| Files will be restored to: |
Location where the data will be restored to, either:
their original location: files/directories will be restored back to their
original location; Windows 2000/2003 System State is always restored to its original
location
<redirected_path>: files/directories data will be restored into the path
specified by the user as part of redirecting the restore
|
| “Overwrite option” |
Specifies the rename or overwrite method the wizard will use
to handle filename conflicts with existing files at the destination location.
|
| “NTFS security descriptor restore” |
Specifies whether the wizard will restore the
original NTFS security descriptors with the restored files. |
| Restored data will include: |
Specifies whether files/directories or System State
data will be restored.
The path where the wizard will store its restore log file is indicated in
parentheses. |
Important: Note the restore job log file path, so you can review the log after
the restore completes.
To change the overwrite option, restore-to path or NTFS security descriptor
option, click Options and choose the appropriate options. You can change these
options for a files/directories restore.
You cannot change the default options for disaster recovery or Windows 2000/2003
System State restores, as this would cause the disaster recovery or System State
restore to fail. The default options used for disaster recovery and Windows
2000/2003
System State restores are: always overwrite existing file with restored file,
restore to original location, and restore the original NTFS security descriptors
of the restored files.
Important: We generally recommend using the default options. Changing these
options can affect your access to the restored files. We recommend that you read
Accessing Restored Files before making
these changes.
To specify how the wizard will handle filename conflicts at the destination
location when restoring the files from the NAS device, click the Overwrite tab
and choose an option:
Auto-rename the existing file: Rename the existing file on your computer and
preserve the restored filename. The wizard appends a sequential extension to the
existing file. For example, the existing file MyFile.doc is renamed to
MyFile.doc.001, and the restored file has the name MyFile.doc.
Important: When restoring files/directories, we strongly recommend using the
option Auto-rename the existing file, as this provides you the greatest
flexibility.
Auto-rename the restored file: Rename the restored file and preserve the
existing filename on your computer. The wizard appends a sequential extension to
the restored file. For example, the restored file MyFile.doc is renamed to
MyFile.doc.001, and the existing file has the name MyFile.doc.
Always overwrite existing file with restored file: Always overwrite the
existing file on your computer with the restored file. If the file is currently
open, you can specify the wizard to overwrite the open file when your computer
is restarted.
Important: Once a file is overwritten, you cannot retrieve it except by
restoring another version. We do not usually recommend using this option.
Overwrite existing files only if restored file is newer: Compare the existing
and restored files. If the restored file is newer, overwrite the existing file.
If the existing file is newer, discard the restored file. If the file is
currently open, you can specify the wizard to overwrite the open file when your
computer is restarted.
Do NOT overwrite the existing file: Always discard the restored file if there
is a filename conflict with an existing file on your computer.
In some instances, some existing files that are to be overwritten are open
when the restore takes place (for example, system DLL files). Use the Overwrite
open files when the computer is rebooted check box to specify how the wizard
should handle these instances:
Select this check box if you want the wizard to store these restored files in
a temporary directory until the computer is restarted. After the computer is
restarted, the open files will be overwritten with the restored files to
complete the restore.
Clear this check box to skip restoring files that are open during the restore.
Instead, the restored files will be discarded and the restore failures will be
logged in the restore job log.
Note: The wizard does not automatically restart the computer. You must restart
the computer later in this process to complete the restore.
To specify whether to restore the files to their original location or to a
different location, click the Redirect tab and set the following option:
To restore files to their original location (volume and directory), clear the
Redirect restored files to a different location check box.
By default, the wizard restores files/directories to their original location
(volume and directory) on the computer. If the original directory does not
exist, the wizard recreates the directory as part of the restore process. If the
original volume does not exist, the restore process fails and a message is
logged in the restore job log.
To restore files to a different directory, select the Redirect restored files
to a different location check box.
If you choose to redirect the restored files, specify the following:
Specify whether to preserve the restored files' directory structure in the
destination location:
Click Preserve directories to restore the entire directory structure of the
restored files into the directory specified in the Path to restore to box (see
below). This will include the full parent pathname from the root as well as all
of the selected subdirectories.
Click Don't preserve directories to restore all of the selected files directly
into the directory specified in the Path to restore to box (see below),
regardless of their original placement in subdirectories. All the restored files
are placed in the specified directory without their old directory structure. If
files in different original directories have the same file name, then these
files will overwrite each other during the restore; only one file will remain in
the final directory.
In the Path to restore to box, type the full path in which you want to restore
the files on your computer. For example, if you want the directory structure to
be inserted below the C: root, type C:\
Understanding restore redirection
If you are restoring files and directories, for example assume you choose the
following files to restore:
C:\MyDocuments\Presentations\Sales1.ppt
C:\MyDocuments\Presentations\Sales2.ppt
C:\MyDocuments\Collateral\Datasheet.doc
Also assume you choose to redirect the files into the destination directory:
C:\Common
The placement of the restored files depends on whether or not you choose to
preserve the directory structure.
If you choose Preserve directories, the result is:
C:\Common\MyDocuments\Presentations\Sales1.ppt
C:\Common\MyDocuments\Presentations\Sales2.ppt
C:\Common\MyDocuments\Collateral\Datasheet.doc
If you choose Don't preserve directories, the result is:
C:\Common\Sales1.ppt
C:\Common\Sales2.ppt
C:\Common\Datasheet.doc
To specify whether to restore the original NTFS security descriptors with the
restored files, click the Security tab and choose an option:
Click Restore the original NTFS security descriptors to restore the original
NTFS security descriptors with the restored files. The security descriptors are
restored intact.
Click Apply the default NTFS security descriptors to skip restoring the NTFS
security descriptors with the restored files. Instead the default NTFS security
descriptors set for the destination location will be used.
Note: If you restore NTFS files to a FAT file system volume, all NTFS-only file
properties are lost, including security-extended attributes.
When you are done setting restore options, click OK.
(Optional) To view the list of files/directories that will be restored from
the NAS device to your computer, click View File List. When you are done
reviewing the list of files, close that window. For a System State, no file list
is available.
Note: The wizard will restore all the files listed; you cannot choose which
files to restore.
Click Finish to start the restore. When prompted whether to proceed with the
restore using these settings, click OK.
The LiveVault Media Restore Progress window opens, enabling you to track the
progress of the restore, including:
Percent Complete: Indicates the percentage of data that has been restored from
the NAS device.
Estimated Completion Time: How much longer the restore is estimated to run
before completing.
Recently Processed Objects: Lists the paths of the files or directories
recently processed and indicates if each was restored, skipped or if an error
occurred during its processing.
Elapsed Time: How long the restore has been running.
Objects Scanned / Bytes Restored: Number of objects and total bytes of data
restored from the NAS device so far. If an error occurs and an object could not
be restored, that count is also displayed.
There is a Cancel button available if you need to cancel the restore. If you
must cancel a running restore job, you need to understand the following:
Any data already successfully restored prior to the cancel will remain in the
destination location.
If you cancel a restore job that is using an "overwrite existing file" option
to handle filename conflicts, we cannot guarantee the condition of a file it is
in the process of overwriting. As such, the wizard will delete this file. This
means that neither the existing file nor the restored file will be in the
destination location.
The wizard always restores the Windows 2000/2003 System State to the original
location, overwriting the existing System State data. Canceling a System State
restore leaves the System State data and the computer in an unstable state. The
computer may not be usable or may not start.
Important: It is highly recommended that you do not cancel a Windows
2000/2003 System
State restore.
A message is displayed indicating the restore has completed. You can:
If you restored files/directories or performed a disaster recovery, click
View Log to open the associated restore log and verify that your data restored
as expected. This option is not available for System State restores. However,
for a System State-only restore, you can view the log by manually going to the
specified log location (for example, C:\TEMP).
You can review the restore job log at any time following the restore. It is
located on the computer you restored the files to, in the log file path supplied
at the start of the restore.
Note: The wizard will overwrite the restore log each time you run a restore for
the same restore request (as the log name corresponds to the restore directory
name). If you want to keep a restore log, manually rename the log.
If you need assistance, contact Customer Service.
Click OK to close the wizard.
When your restore is complete, follow the steps in the following section
Returning the NAS device to the LiveVault Online Backup Service Center.
If you need assistance, contact Customer Service.
After you restore your data from the NAS device to your computer, you need to:
Power down and disconnect the NAS device from your network.
Repackage the equipment for return shipment.
Attach the pre-filled return shipping slip that was provided in your NAS
package.
Ship the NAS package to the LiveVault Online Backup Service Center indicated on the
pre-filled return shipping slip.
Follow these steps if you connected the Snap Server to your network and
started it up, but the Snap Server did not appear on your network (as discussed
in the section Installing the NAS device on your network).
To assign an IP address to the Snap Server
Contact your network administrator and obtain a new IP address for the
Snap Server. Insert the CD-ROM containing the Assist program (provided in your NAS
package) in a workstation on the network. The Assist program should start automatically. If it does not, click on
the CD-ROM drive letter in Windows Explorer and locate the program executable
Assist.exe. Double-click the executable to start Assist. Assist automatically locates the Snap Server on your network. The Assist
window opens and the Snap Server name is selected.
 Click IP Address. If the Administrator Verify dialog box opens, type your administrative
password in the Password field. The IP Address dialog box opens:
 In the Server IP Address field, type the IP address information that you
obtained from your network administrator. In the Subnet Mask field, type the subnet mask information that you
obtained from your network administrator. Click Apply. Assist will assign the IP address to the Snap Server. Go back to step 6 in the section Installing the NAS
device on your
network.
Follow these steps to manually configure the Snap Server’s speed/duplex
setting. The Snap Server default setting is 100 Mb/half duplex. Your hub or
switch and the Snap Server should use the same settings. Contact your Network
administrator for your hub/switch settings to determine the Snap Server settings
to use.
To reset the speed/duplex setting for the Snap Server
Do one of the following to open the Snap Server’s Web-based Administration
tool and point it to the /config/debug page:
Web browser
Open a web browser and point it to the /config/debug page for the Snap
Server. For example, for the device snap25257, type:
http://snap25257/config/debug In the Enter Network Password dialog box, type the default username
Administrator, leave the password field blank, and click OK.
Assist program
Note: The Assist program is on the CD-ROM provided in the NAS package.
Insert the CD-ROM and start the Assist program. The Assist window opens,
displaying the Snap Server image and name. Select the Snap Server and click Web Browser. When prompted, click
Continue to open the Web-based Administration tool. In the Enter Network Password dialog box, type the default username
Administrator, leave the password field blank, and click OK. The
Administration tool opens in a web browser. In the browser’s Address or Location field, append /debug
to the URL (for example, so the URL is http://snap25257/config/debug).
On the Server Debug page, type the appropriate commands from the following
list in to the Command field and click OK:
et fu en = to enable full duplex
et fu di = to disable full duplex
et sp 10 = to set speed to 10
et sp 100 = to set speed to 100
et sp 0 = to set speed to auto negotiate Restart the Snap Server:
At the top of the debug web page, click the Home icon to go to the
Administration tool Home page. Click Server Settings. Click Server Restart. Click Restart Now.
Related Information
Restoring Your Data from Media
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