Restoring Your Data from CD-ROM
This document describes how to restore your data from the LiveVault Online Backup Service
CD-ROM to your computer.
Contents of your CD-ROM media package
The LiveVault Online Backup Service CD-ROMs in this media package contain:
Restoring your data from the CD-ROM
Follow these steps to restore your data from the CD-ROM to your computer:
Insert the LiveVault Online Backup Service CD-ROM into your CD-ROM drive. If you received
multiple CD-ROMs, insert the CD-ROM labeled 1.
Note: If you received multiple CD-ROMs, you will be prompted to insert
the next CD-ROM when it is needed, for example, “Please insert disc #2 and click ‘OK’ to
continue”. If you do not have the CD-ROM to insert but have mounted the required
CD-ROM on your network, click Browse to browse your network for the CD-ROM. Note
that you will be browsing for the restore directory on that CD-ROM which
contains the data for that restore request. The restore directory name
corresponds to the restore job’s MyLiveVault restore identifier (i.e., the
directory R-00000001-00000002-0000032f corresponds to the MyLiveVault restore
identifier 1-32f). This same restore directory name will appear on all the
CD-ROMs provided for a single request.
Start the LiveVault Media Restore Completion Wizard program by doing one of
the following:
If you have AutoPlay configured, the LiveVault Media Restore Completion
Wizard starts automatically.
If you have AutoPlay disabled, do the following:
From the Start menu, select Run, then click Browse.
In the Look in field, select your CD-ROM drive. Locate and select the setup.exe file, and click
Open. Then click OK. The Restore Completion Wizard is
installed on your computer (for the duration of this restore), then starts.
Note: The Restore Completion Wizard requires that your computer is running VB
6.0 SP5 version of the VB runtime control VBrun60sp5.exe (or newer), which is
included on the media. If the setup program finds an older version on the
computer, you are prompted to upgrade the runtime control. Upgrade by
double-clicking the executable VBrun60sp5.exe. After upgrading, start the
Restore Completion Wizard setup program again. Also, the Restore Completion
Wizard requires certain versions of ActiveX controls which are shipped with the
wizard. If the version of a required ActiveX control shipped with the wizard is
newer than the version existing on your computer, the wizard setup program will
prompt you to upgrade to the newer version. If you click OK at the prompt, the
Restore Completion Wizard setup program will upgrade these controls as part of
the setup.
On the Log On dialog box, the following information is displayed about the
data on the CD-ROM:
| Job Name |
Name of the restore request. |
| Requested By |
E-mail address of the person who requested the restore. |
| Requested On |
Date and time the restore was requested. |
| Original System |
The computer the data was originally backed up from. |
| Restored as of |
A timestamp indicating the point in time represented by the restored
data; for example, Latest (as of about Friday 2003-03-31 Eastern Daylight
Time). |
| Tracking Number |
The MyLiveVault internal restore identifier assigned to the restore. |
| Contains file and directory data |
Specifies whether restored files/directories are on the media. If yes,
then also specifies the number of objects and size of the data on the
media. |
| Contains system state |
Specifies whether the computer’s System State or NT registry is on the media. If yes,
then also specifies the number of objects and size of the System State/NT registry data
on the media. |
| Restore media directory |
The restore directory on the NAS device that you have chosen to
restore from. |
On the Log On dialog box, type into the Password field the restore password
that you (or the requestor) provided in MyLiveVault when requesting the restore.
This is not your MyLiveVault login password. Then click Next.
Important: This password was used to encrypt the data on the CD-ROM. It is
required to access the data. Without the correct password, you cannot proceed
and restore the data.
If the restore request was for only files/directories, or only System
State/NT registry data, skip to step 6. If the restore request was for a
disaster recovery (containing both files/directories and System State/NT
registry data), the Select Restore Data dialog box opens. Specify the data that
you want to restore at this time, then click Next:
To perform a disaster recovery restore, choose Disaster recovery (restore
entire computer).
Important: Choose this option as part of a disaster recovery to correctly
restore the entire computer’s data, including files/directories and System
State/NT registry, from the CD-ROM. Refer back to the Disaster Recovery
Procedures document that you are following for details about the restore; you
must follow all the steps in the Disaster Recovery Procedures document to
complete a successful restore and disaster recovery.
To restore just the files/directories, choose Restore only files and
directories, or databases.
To restore just the System State/NT registry data, choose Restore only
registry / system state.
Note: If you have both files/directories and System State/NT registry data on
the CD-ROM, but you are not performing a disaster recovery, then choose
whichever type of data you wish to restore first and complete the rest of the
restore steps in this document. Then repeat the process for the other type of
data. However, if you are performing a disaster recovery, we strongly recommend
that you choose the first option, Disaster recovery (restore entire computer), to
ensure all the data is restored properly.
On the Finished dialog box, the Options Summary box displays the option
settings that will be used when restoring the data from the CD-ROM,
including:
| Files will be restored to: |
Location where the data will be restored to, either:
their original location: files/directories will be restored back to their
original location; NT registry will be restored to the default path:
x:\orig-windows-dir\system32\config\$NIRegistryBackup$\
For example, C:\Winnt\system32\config\$NIRegistryBackup$\
Windows 2000/2003 System State is always restored to its original location. <redirected_path>: data (files/directories or NT registry) will be restored
into the path specified by the user as part of redirecting the restore |
| “Overwrite option” |
Specifies the rename or overwrite method the wizard will use
to handle filename conflicts with existing files at the destination location.
|
| “NTFS security descriptor restore” |
Specifies whether the wizard will restore the
original NTFS security descriptors with the restored files. |
| Restored data will include: |
Specifies whether files/directories or System State/NT registry
data will be restored.
The path where the wizard will store its restore log file is indicated in
parentheses. |
Important: Note the restore job log file path,
so you can review the log after the restore completes.
To change the overwrite option, restore-to path or NTFS security descriptor
option, click Options and choose the appropriate options. You can change these
options for a files/directories or NT 4.0 registry restore.
You cannot change the default options for disaster recovery or Windows 2000/2003
System State restores, as this would cause the disaster recovery or System State
restore to fail. The default options used for disaster recovery and Windows
2000/2003
System State restores are: always overwrite existing file with restored file,
restore to original location, and restore the original NTFS security descriptors
of the restored files.
Important: We generally recommend using the default options. Changing these
options can affect your access to the restored files. We recommend that you read
Accessing Restored Files before making
these changes.
To specify how the wizard will handle filename conflicts at the destination
location when restoring the files from the CD-ROM, click the Overwrite tab and
choose an option:
Note: If you are restoring an NT 4.0 registry, the
Overwrite tab options are
only available if you choose to redirect the restore (on the Redirect tab; see
step b below).
Auto-rename the existing file: Rename the existing file on your computer and
preserve the restored filename. The wizard appends a sequential extension to the
existing file. For example, the existing file MyFile.doc is renamed to
MyFile.doc.001, and the restored file has the name MyFile.doc.
Important: When restoring files/directories, we strongly recommend using the
option Auto-rename the existing file, as this provides you the greatest
flexibility.
Auto-rename the restored file: Rename the restored file and preserve the
existing filename on your computer. The wizard appends a sequential extension to
the restored file. For example, the restored file MyFile.doc is renamed to
MyFile.doc.001, and the existing file has the name MyFile.doc.
Always overwrite existing file with restored file: Always overwrite the
existing file on your computer with the restored file. If the file is currently
open, you can specify the wizard to overwrite the open file when your computer
is restarted.
Important: Once a file is overwritten, you cannot retrieve it except by
restoring another version. We do not usually recommend using this option.
Overwrite existing files only if restored file is newer: Compare the existing
and restored files. If the restored file is newer, overwrite the existing file.
If the existing file is newer, discard the restored file. If the file is
currently open, you can specify the wizard to overwrite the open file when your
computer is restarted.
Do NOT overwrite the existing file: Always discard the restored file if there
is a filename conflict with an existing file on your computer.
In some instances, some existing files that are to be overwritten are open
when the restore takes place (for example, system DLL files). Use the Overwrite
open files when the computer is rebooted check box to specify how the wizard
should handle these instances:
Select this check box if you want the wizard to store these restored files in
a temporary directory until the computer is restarted. After the computer is
restarted, the open files will be overwritten with the restored files to
complete the restore.
Clear this check box to skip restoring files that are open during the restore.
Instead, the restored files will be discarded and the restore failures will be
logged in the restore job log.
Note: The wizard does not automatically restart the computer. You must restart
the computer later in this process to complete the restore.
To specify whether to restore the files to their original location or to a
different location, click the Redirect tab and set the following option:
To restore files to their original location (volume and directory), clear the
Redirect restored files to a different location check box.
By default, the wizard restores files/directories to their original location
(volume and directory) on the computer. If the original directory does not
exist, the wizard recreates the directory as part of the restore process. If the
original volume does not exist, the restore process fails and a message is
logged in the restore job log.
For an NT 4.0 registry, the user profiles will be restored to their original
location, for example:
C:\WINNT\Profiles\Administrator\NTUSER.DAT
However, the wizard will restore the NT 4.0 registry hives to the default path:
x:\orig-windows-dir\system32\config\$NIRegistryBackup$\
For example, C:\Winnt\system32\config\$NIRegistryBackup$\
To restore files to a different directory, select the Redirect restored files
to a different location check box.
If you choose to redirect the restored files, specify the following:
Specify whether to preserve the restored files' directory structure in the
destination location:
Click Preserve directories to restore the entire directory structure of the
restored files into the directory specified in the Path to restore to box (see
below). This will include the full parent pathname from the root as well as all
of the selected subdirectories.
Click Don't preserve directories to restore all of the selected files directly
into the directory specified in the Path to restore to box (see below),
regardless of their original placement in subdirectories. All the restored files
are placed in the specified directory without their old directory structure. If
files in different original directories have the same file name, then these
files will overwrite each other during the restore; only one file will remain in
the final directory.
Important: If you are restoring an NT 4.0 registry and choose
Don’t preserve
directories, you will not be able to restore your user profiles (as you will end
up with only one NTUSER.DAT file).
In the Path to restore to box, type the full path in which you want to restore
the files on your computer. For example, if you want the directory structure to
be inserted below the C: root, type C:\
Understanding restore redirection
Files and directories: If you are restoring files and directories, for example
assume you choose the following files to restore:
C:\MyDocuments\Presentations\Sales1.ppt
C:\MyDocuments\Presentations\Sales2.ppt
C:\MyDocuments\Collateral\Datasheet.doc
Also assume you choose to redirect the files into the destination directory:
C:\Common
The placement of the restored files depends on whether or not you choose to
preserve the directory structure.
If you choose Preserve directories, the result is:
C:\Common\MyDocuments\Presentations\Sales1.ppt
C:\Common\MyDocuments\Presentations\Sales2.ppt
C:\Common\MyDocuments\Collateral\Datasheet.doc
If you choose Don't preserve directories, the result is:
C:\Common\Sales1.ppt
C:\Common\Sales2.ppt
C:\Common\Datasheet.doc
NT 4.0 registry: If you are restoring an NT 4.0 registry and choose Preserve
directories, and specified a Path to restore to of NewPath, you will get a file
structure similar to the following:
C:\NewPath\Registry\WINNT\Profiles\Administrator\NTUSER.DAT
C:\NewPath\Registry\WINNT\Profiles\ExchangeAdmin\NTUSER.DAT C:\NewPath\Registry\WINNT\System32\config\$NIRegistryBackup$\DEFAULT
C:\NewPath\Registry\WINNT\System32\config\$NIRegistryBackup$\SAM C:\NewPath\Registry\WINNT\System32\config\$NIRegistryBackup$\SECURITY
C:\NewPath\Registry\WINNT\System32\config\$NIRegistryBackup$\SOFTWARE C:\NewPath\Registry\WINNT\System32\config\$NIRegistryBackup$\SYSTEM
However, if you choose Don’t preserve directories, and specified a Path to
restore to of NewPath, you will get a file structure similar to the following:
C:\NewPath\NTUSER.DAT
C:\NewPath\DEFAULT
C:\NewPath\SAM
C:\NewPath\SECURITY
C:\NewPath\SOFTWARE
C:\NewPath\SYSTEM
To specify whether to restore the original NTFS security descriptors with the
restored files, click the Security tab and choose an option:
Click Restore the original NTFS security descriptors to restore the original
NTFS security descriptors with the restored files. The security descriptors are
restored intact.
Click Apply the default NTFS security descriptors to skip restoring the NTFS
security descriptors with the restored files. Instead the default NTFS security
descriptors set for the destination location will be used.
Note: If you restore NTFS files to a FAT file system volume, all NTFS-only file
properties are lost, including security-extended attributes.
When you are done setting restore options, click OK.
(Optional) To view the list of files/directories that will be restored from
the CD-ROM to your computer, click View File List. When you are done reviewing
the list of files, close that window. For a System State/NT registry, no file
list is available.
Note: The wizard will restore all the files listed; you cannot choose which
files to restore.
Click Finish to start the restore. When prompted whether to proceed with the
restore using these settings, click OK.
The LiveVault Media Restore Progress window opens, enabling you to track the
progress of the restore, including:
Percent Complete: Indicates the percentage of data that has been restored from
the CD-ROM.
Estimated Completion Time: How much longer the restore is estimated to run
before completing.
Recently Processed Objects: Lists the paths of the files or directories
recently processed and indicates if each was restored, skipped or if an error
occurred during its processing.
Elapsed Time: How long the restore has been running.
Objects Scanned / Bytes Restored: Number of objects and total bytes of data
restored from the CD-ROM so far. If an error occurs and an object could not be
restored, that count is also displayed.
There is a Cancel button available if you need to cancel the restore. If you
must cancel a running restore job, you need to understand the following:
Any data already successfully restored prior to the cancel will remain in the
destination location.
If you cancel a restore job that is using an "overwrite existing file" option
to handle filename conflicts, we cannot guarantee the condition of a file it is
in the process of overwriting. As such, the wizard will delete this file. This
means that neither the existing file nor the restored file will be in the
destination location.
The wizard always restores the Windows 2000/2003 System State to the original
location, overwriting the existing System State data. Canceling a System State
restore leaves the System State data and the computer in an unstable state. The
computer may not be usable or may not start.
Important: It is highly recommended that you do not cancel a Windows
2000/2003 System
State restore.
If you cancel an NT 4.0 registry restore, the restored registry will be
unstable (as all the files for hives and user profiles may not be in the
destination location). You will need to run and complete another registry
restore job to rebuild the registry before using the restored registry.
If you restored an NT 4.0 registry, a message is displayed informing you
that you must run the REGREST utility and to reboot the computer. Click OK to
close the message.
You can use either the REGREST or REG utility to merge the restored registry
into a computer’s existing registry. Both utilities are available in the Windows
NT 4.0 resource kit. Refer to the utility’s documentation for instructions on
use.
After merging the registry, a reboot is required for the merged registry to take
effect.
Important: If you are performing a disaster recovery for an NT 4.0 computer, do
not perform the merge or reboot specified by the wizard. Refer back to the
Disaster Recovery Procedures document that you are following for details about
the restore; you must follow all the steps in the Disaster Recovery Procedures
document to complete a successful restore and disaster recovery.
A message is displayed indicating the restore has completed. You can:
If you restored files/directories or performed a disaster recovery, click
View Log to open the associated restore log and verify that your data restored
as expected. This option is not available for System State/NT registry-only
restores. However, for a System State/NT registry-only restore, you can view the
log by manually going to the specified log location (for example, C:\TEMP).
You can review the restore job log at any time following the restore. It is
located on the computer you restored the files to, in the log file path supplied
at the start of the restore.
Note: The wizard will overwrite the restore log each time you run a restore for
the same restore request (as the log name corresponds to the restore directory
name) If you want to keep a restore log, manually rename the log.
If you need assistance, contact Customer Service.
Click OK to close the wizard.
If you restored an NT 4.0 registry (but not as part of a disaster recovery),
remember to run a registry merge utility to merge the restored files into the
computer’s existing registry (see step 12 above).
Related Information
Restoring Your Data from Media
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