Microsoft Exchange 2000 or 2003: Restoring Information Storage Groups
Use the following steps to restore Microsoft Exchange 2000/2003 Server Information Storage
groups in the event that a database gets corrupted or lost.
LiveVault Online Backup Service supports restoration of databases
at the Information Storage group level only; it does not support restoration of
individual databases. Because LiveVault Online Backup Service requires circular logging to be enabled, restoring the entire
Information Storage group in which a particular database resides is
the only procedure supported by LiveVault Online Backup Service.
You can restore either the most current version that has been backed up or a
historic version. The currency of the "most current version" depends on the
backup schedule for your Exchange backup configuration.
However, in a data corruption event, the most current backed up version may
be corrupted. This is dependent on when the corruption occurred and whether the
corrupted data has already been backed up. You may need to perform several
restores, current then historic, until you restore a version from before the
corruption occurred.
If you have lost the Exchange Server, you may need to recover the
entire server. This is a disaster recovery and requires that you follow the
disaster recovery procedures; see Restoring an Entire Computer.
This
procedure should only be implemented by personnel who are trained and experienced in
Windows and Exchange Server.
Important: If you are running Agent version 3.3.1 or
earlier, the restore option Restore my Microsoft Exchange data is not available. Instead,
to restore your Exchange data:
Choose the restore option Restore files & directories, or databases. Manually select your Exchange data to be restored (based on your Exchange
backup configuration file selections, or by using Exchange System Manager to
identify the files/directories to restore). Contact Customer Service for assistance.
To restore Exchange 2000/2003 Information Storage groups
In Exchange System Manager, dismount the storage group you
wish to restore:
Navigate to the storage group to be restored. Right-click on the storage group. Click Dismount on the shortcut menu.
If you want, you can move the files that are currently in the storage
group folder to a sub folder. This is purely a precaution. -
If you are planning to restore
Exchange over the
Internet,
suspend backup for the computer
whose Exchange data you are restoring.
Important: The purpose of
suspending backup is to make the process of restoring the Exchange data easier in the event you need to perform iterative restores due to
corruption. However, suspending backup means that
all backup is suspended until you
resume it. If this is
an issue for you, please
contact Customer Service for assistance.
This step is only recommended if you are restoring over
the Internet. If you select Automatic delivery and we decide to restore your
data over the Internet, then we will suspend your backup at that time if
it is deemed appropriate.
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On the MyLiveVault Home page, the All
Computers form lists all the
computers on your company account. Click Backup/Restore in the
Action column
for the Exchange server that originally had the data that you are restoring.
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On the Computer Information form, click the
Restore tab.
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In the New Restore section, click Restore my Microsoft Exchange data.
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Click Restore.
Review the information on the Microsoft Exchange Restore
page. If you are restoring only Exchange data, click Next to continue.
Otherwise, follow the instructions in the page. On the Computer Restore
form, the automatically assigned restore job name is displayed in the Name of restore box
(for example, Exchange 2000/2003 Data Restore).
In the Files to
Restore tab on the Computer Restore
form, specify the data that you want to restore:
Specify the file version that
you want to restore, either current or historic. The current version is
selected by default.
Note:
LiveVault Online Backup Service guarantees the current version and one historic version
per day will be backed up and available for restore. However, you may
have more historic versions available. Specify whether you want to
view, select and restore deleted files. The files and directories that are selected for backup
on your current Exchange backup configuration are automatically selected for
the restore. You can:
Click View Files to Restore to review the
automatic restore file selections. The selected files are selected in the
tree view, and the associated rules are shown in the rules list.
Click Edit Files to Restore to modify the
restore file selections. The Files to
Restore tab refreshes to enable modification. You can use either of these methods to specify the files:
Important: If you have split the files
for an Information Storage group onto
different logical drives (for example, if you put the databases on one drive
and its logs on another drive), you must select all of those drives.
Do not select individual stores within those directories, as you will
not be restoring the required logs and associated files to successfully
restore your Exchange server.
In the Delivery
tab on the Computer Restore
form, choose the delivery method for the restored data.
Important: Only
select the Network delivery option if you are sure that you have sufficient bandwidth and the connection stability to restore your data.
Otherwise an additional restore using media may be required, delaying
your restore.
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Based on the delivery method you chose, configure the following
additional information:
If you chose Network delivery,
configure the restore options for
handling the restored data on your computer. You need to set the following
restore options:
If you chose Media delivery,
provide shipping information and
configure the media options.
If you chose Automatic delivery, configure the options
for both Network and Media delivery:
You need to set the following restore options:
The appropriate information will be used based on whether we
decide to deliver the data over the Internet or on media.
When you are done configuring your restore request, click
Save.
Review the information in the
Computer Restore form's Properties and
Specifications columns. Do one of the following:
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Click Submit to accept the restore request and
start the restore process.
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Click Back to make changes to the restore request.
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Click Cancel if you do not want to submit the
restore request.
Note the identification number assigned to this request, and
click Done. This number is used in MyLiveVault with the restore job name
you specified to uniquely identify this restore job.
Processing of the restore request starts automatically. You can
track its progress in MyLiveVault. Processing is based on the delivery method
chosen:
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A Network delivered restore immediately starts restoring the data over
the Internet. After the restore job completes, we will send an e-mail to the
user who requested the restore notifying the requestor that the restore is
complete.
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Processing of a Media delivered restore starts immediately. We will send
an e-mail to the user who requested the restore notifying the requestor that
the data has been restored to media and the media has been shipped.
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Processing of an Automatic delivered restore starts immediately. Once we
determine the appropriate delivery method (Network or Media), we will send an
e-mail to the user who requested the restore notifying the requestor of the
delivery method. We will also send another appropriate e-mail:
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If your data is restored on media, after
you receive the media with your restored Exchange data, refer to the
media
restore steps to restore the data from the media to your computer.
During the media restore you need to set the following restore options:
Verify that the Information Storage group was restored as
expected, for example, you can review the restore job log located on the
Exchange 2000/2003 Server computer you restored the files to.
In Exchange System Manager, mount the storage group you
restored:
Right-click on the storage group. Click Mount on the shortcut menu.
Verify that the
restore was successful. If
the restore was successful, go to the next step. If you need to restore a
different version, perform this procedure again choosing an older version.
Resume backup if it was suspended for this restore
procedure.
Related Information
Restoring Microsoft Exchange: An Overview
Restoring an Entire Computer
Restoring the System State/Registry: An
Overview
Restoring Your Data: An Overview
Monitoring and Managing Restores: An Overview
Accessing Restored Files
Canceling a Restore Job
Changing the Media Restore Shipping Information
Microsoft Exchange 2000 or 2003: Restoring Deleted Items
and Mailboxes with Exchange
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