Dr. Solomon's Anti-Virus

The LiveVault Online Backup Service has been tested with Dr. Solomon's Anti-Virus Deluxe (from Network Associates) and LiveVault Online Backup Service is known to run successfully with this product on a computer.

We have tested Dr. Solomon's Anti-Virus Deluxe versions 7.91 and 7.92 with LiveVault Online Backup Service. If you are using another version and require assistance, contact Customer Service.

There are additional configuration steps that you need to perform to run Dr. Solomon's Anti-Virus software and LiveVault Online Backup Service on the same Agent computer.

Exclude LiveVault Online Backup Service directories from the anti-virus scan

When configuring Dr. Solomon's Anti-Virus software, you need to exclude the following LiveVault Online Backup Service directories from the virus scanning; otherwise, the computer could hang:

• Journal files (default is \LiveVault\Journals\)

• Database files directories, both protected and unprotected (default is \LiveVault\Databases\ containing both subfolders \Protected and \Unprotected)

To identify the LiveVault Online Backup Service directories paths

To identify the full path of the directories to exclude on your computer:

1. Using REGEDT32.EXE, open the registry key:

   HKEY_LOCAL_MACHINE\SOFTWARE\LiveVault Corporation\LiveVault\2.0

2. Locate the JournalRoot value (for example, this is usually similar to E:\LiveVault\Journals).

3. Locate the ProtectedDatasetDirectory value (for example, this is usually similar to E:\LiveVault\Databases\Protected).

4. Locate the UnprotectedDatasetDirectory value (for example, this is usually similar to E:\LiveVault\Databases\Unprotected).

Exclude the anti-virus temporary files/directories from backup

Anti-virus software products generate temporary files or use temporary directories, for example, to unpack archives such as zipped files. You need to exclude these temporary files/directories from backup.

Check the Dr. Solomon's Anti-Virus vendor documentation to determine where the product's  temporary files and directories are located.

Related Information

Anti-virus Software
Excluding Files from Backup
Automatic and Recommended Backup Exclusions