Logging In to MyLiveVault: An Overview

You can log in to MyLiveVault if your company is already subscribed to LiveVault Online Backup Service and you have been added as a user for the company account.

To log in to MyLiveVault you need both of the following:

  • A valid e-mail address.

  • A MyLiveVault password.

We sent your MyLiveVault password to your e-mail address when you were added as a user for your company account.

Need a MyLiveVault password?

If your company has subscribed to LiveVault Online Backup Service but you have not received a password, ask your administrator or the person who requested the subscription to create a user account for you.

If your company has not subscribed to LiveVault Online Backup Service, please contact us for subscription information. Contact information is located below the MyLiveVault Login form.

What do you want to do?

Locked out of MyLiveVault?

You can be locked out of MyLiveVault for several reasons. The action you must take to be able to log in again depends on why you are locked out.

If you are locked out because... You need to...
Another user has manually disabled your user account. Request that another user enable your account. That user must be assigned the capability to manage users.
You failed to successfully log in three times in a row within a five minute period (and your company uses the Disable a user after 3 failed login attempts password policy option). Request that another user enable your account. That user must be assigned the capability to manage users. If you have forgotten your password, request a new password.
You failed to log in five times within five minutes (and your company does not use the Disable a user after 3 failed login attempts password policy option). Wait five minutes, then try again to log in. If you have forgotten your password, request a new password.

Related Information

Understanding the Password Policy
 
© 2002, 2004 LiveVault Corporation. All rights reserved.