Logging In to MyLiveVault for the First Time

To log in to MyLiveVault the first time, you need the MyLiveVault password that we e-mailed to you. If you do not have this e-mail, request a new password.

To log in to MyLiveVault the first time

1. Log in to MyLiveVault:

   1. On the Login to LiveVault Online Backup Service form, type your e-mail address in the Username (e-mail address) box.

   2. Type your new MyLiveVault password into the Password box.

      Passwords are case-sensitive. Type the password exactly as it appears in the welcome e-mail that we sent to you. For security purposes, asterisks are displayed as you type your password, and the password is encrypted before it is transmitted.

   3. Click Login.

2. Accept the LiveVault Service Agreement terms (if applicable, you will be prompted to do this; otherwise, go to the next step):

   1. Read the terms of the service on the LiveVault Service Agreement form.

   2. The agreement must be accepted by the first user for your company account. Until it is accepted, no user can proceed.

      You will see a check box with text specifying that you have the authority to bind your company to this agreement. If you (or another authorized person) accepts this agreement, do the following:

      1. Select the I represent that I have the authority to bind... check box.

      2. In the Your Name field, specify the full name of the authorizing person. This defaults to your name (as the logged in user). Changing this field does not change your user account information.

      3. In the Your Email field, specify the email address of the authorizing person. This defaults to your email address (which you used to log in). Changing this field does not change your user account information.

      4. In the Your Employer field, specify the name of the company of the authorizing person. This defaults to your company name (as configured for your user account). Changing this field does not change your user account information.

      5. Click the Accept button.

      6. A confirmation message is displayed. Click OK.

      You will receive an email confirming your acceptance of the agreement.

   Note: You must accept the terms of the agreement before you are allowed to continue. If you do not accept the terms of agreement, click Cancel. You will be logged out. You can log in again later and accept the agreement terms.

3. Enter information about yourself:

   1. In the Contact tab on the User Information form, type your name, company, address and contact information in the available boxes.

      Any information previously entered for your user account is displayed in the form. For example, your name may have been entered during subscription or when you were added as a user for your company account.

   2. (Optional) Click Change Password to enter a new password.

   3. In the Secret question and Secret answer boxes, type a question and answer pair that Customer Service will use to validate your identity (for example, if you forget your password).

      We recommend that you provide a question and answer that other people will not likely know or be able to guess, but that you will be able to remember.

   4. (Optional) Click the Properties tab and review the list of computers assigned to you and the list of management capabilities assigned to you.

   5. When you are done entering your user information, click Submit.

   Note: All required fields are marked on the form. You must enter the required information before you are allowed to continue.

4. The MyLiveVault Home page opens so you can start using MyLiveVault.

Related Information

Logging In to MyLiveVault (subsequent times)
Requesting a New Password
Modifying Your User Information
Logging In to MyLiveVault: An Overview