Managing User Accounts: An Overview

As a user for your company account, your user account contains the following information:

• Identification information such as your name and e-mail address.

• Contact information such as your address and phone number.

• Properties including the list of computers that you can access and manage, and the management capabilities assigned to you.

You can view the user accounts of other users, just as other users can view your user account. While you can change your own identification and contact information, only users assigned the appropriate capability can change information for other users or change properties in user accounts. 

Multiple users can be associated with a single company account. However, a particular user can only be associated with a single company account. The user's e-mail address serves as their user name. For a person to have access to multiple company accounts, that person must have a different e-mail address for each company account, and a user account must be created for that person in each company account.

If your company sets up multiple company accounts for LiveVault Online Backup Service (for example, separate accounts for multiple branch offices), then you must set up the users in each company account as appropriate.

Note: There is not a practical limit to the number of users that can be defined for a single company account. However, it is important to remember that every user that can log in to MyLiveVault can potentially manage all aspects of the company account, based on their assigned management capabilities. For example, every user for your company may be allowed to configure backup, request restores, and add computers. 

What do you want to do?

• View the list of all the users who are currently defined for your company account. This includes users that have rights to log on to MyLiveVault to manage your company account, and users that are only billing or administrative contacts who do not have logon rights.

• Add a new user for your company account.

• Modify information about yourself. 

• Modify information about another user. However, you cannot manage another user's password or secret question and answer pair.

• Disable a user's account (locking out the user from MyLiveVault) or enable a user's account.

• Reset a user's password.

• Remove a user from the company account. However, you cannot remove a user who is a billing contact for the company account, a technical contact for a computer in LiveVault Online Backup Service, or yourself.

  If you need to remove a user who is a billing or technical contact, you must first assign that responsibility to a different user.

• Assign a user to be a billing contact for the company account. 

• Assign a user to be a technical contact for a computer.

Related Information

Understanding Computer Assignments and User Management Capabilities