Restoring an Entire Computer

Restoring an entire computer is referred to as a disaster recovery. You would perform a disaster recovery of your computer in the event of a machine failure or disaster such as:

• Hard disk failure or corruption, requiring the system drive (usually C:) to be rebuilt.

• The operating system cannot boot or has been corrupted.

• Physical machine loss.

LiveVault Online Backup Service can restore only files, directories, Windows System States/registries, and metadata that have been backed up by LiveVault Online Backup Service. Ensure that your backup is configured to fully protect your computers and data.

To perform a successful disaster recovery, you must:

• Contact Customer Service for assistance.

• Follow the appropriate disaster recovery procedure:

  If your Agent system is running...	Follow this procedure...
  Windows 2000 Server or Advanced Server, Windows Server 2003, or Windows XP * This may be an application server, such as Exchange 2000 Server	DR 1: Recovering Your Windows 2000 Server or Advanced Server, Windows Server 2003, or Windows XP System (with DSRM): This procedure uses Directory Services Restore Mode (DSRM), and is the recommended procedure because it does not require installation of the SP and hotfixes, making it more efficient.
  Windows 2000 Professional	DR 1L: Recovering Your Windows 2000 Professional System (non-DSRM): This procedure does not use Directory Services Restore Mode (DSRM) and does require installation of the SP and hotfixes (so it can be long). This is the only procedure for Windows 2000 Professional. Note: If required, this procedure can also be used for Windows 2000 Server or Advanced Server, Windows 2003, or Windows XP.
  Windows NT 4.0	DR 2: Recovering Your Windows NT 4.0 System

Important: To perform a disaster recovery, it is imperative that you contact Customer Service for assistance. You cannot perform a successful disaster recovery by restoring your data and the Windows System State/registry without our assistance.

Each disaster recovery procedure includes the following general steps:

1. Contact Customer Service for assistance.

2. Prepare the recovering system hardware for recovery.

3. Install the operating system.

4. Configure the recovering system.

5. Install the service software, including the Agent software and digital certificates, on the recovering system. This step is only required if your data or System State/registry is being delivered over the Internet.

6. Restore your data and System State/registry on the recovering system. If delivered on media, you will restore both from the media. If delivered over the Internet, Customer Service will restore the data then the System State/registry.

7. Perform any additional required post-processing steps.

8. Test the recovered system.

Note: The ability to restore the System State/registry on media may not be available to your Agent at this time. In this case, Customer Service will provide the Agent software for you to install and will restore the System State/registry over the Internet to your computer.

Related Information

Restoring Your Data: An Overview