Monitoring and Managing Restores: An Overview

Our Service Operations Center (SOC) provides constant monitoring of your restore operations. If a problem occurs, the SOC identifies, manages, and resolves the problem. If your assistance is required to resolve the problem, Customer Service will contact the user who requested that restore.

In addition, we automatically send e-mail to the user who requested the restore when a major event occurs for the restore, for example, when a Network restore completes, or when a Media restore has shipped.

However, MyLiveVault enables you to check your restore jobs' status or to check the settings for a particular restore job 24x7.

MyLiveVault also provides some restore management capabilities, such as canceling active Network restore jobs. However, other management activities require Customer Service assistance.

As a user for your company account, you can view restore requests' status and details. However, only users assigned the appropriate capability can manage a restore.

What do you want to monitor?

MyLiveVault provides several different views of your restore jobs' status:

• View a high-level summary of the restore jobs that have run in the past week and their current or final status.

• View the status of each restore job that is running or that completed within the past week, past month or past 90 days for a specific computer.

• View the details of a particular restore job, including the restore job's options and the location of a Network restore job's log.

How do you want to manage a restore job?

• Cancel a files and directories or database restore job.

• Cancel a Windows System State/registry restore job.

• Change shipping information for a Media restore job.

Related Information

Service Operations Center (technical brief by LiveVault Corporation)
Restoring Your Data: An Overview
Accessing Restored Files
Understanding Computer Assignments and User Management Capabilities