Enabling or Disabling Status Report Emails

LiveVault Online Backup Service can automatically email periodic status reports for a computer to the specified primary technical contact. The status reports contain performance and usage information for the time period specified by the email, for example:

• Current amount of data protected.

• Total amount of data transmitted for backup.

• Average and peak backup bandwidth usage.

• Total number of Internet and Media restores completed and shipped (respectively), and the total amount of data restored.

By default, the status reports are enabled for each computer, and are sent weekly. A separate report is emailed for each computer.

Note: The status report emails may not be offered by all service providers, or they may cover a different time period (for example, monthly). If your service provider does not make this offering available, then the option is not displayed in MyLiveVault. If you have any questions, contact Customer Service.

To enable status report emails

1. On the MyLiveVault Home page, the All Computers form lists all the computers on your company account. Do one of the following:

   • Click Backup/Restore in the Action column for the computer for which you want to enable status report emails.

   • Click the name of the computer for which you want to enable status report emails if the Action column is displaying Pending Security Authorization, Install Software, or Configure Backup.

2. On the Computer Information form, click the Properties tab.

3. In the Computer Properties section, click Edit.

4. On the Computer Properties form, select the Email periodic status reports about this computer to the Primary Technical Contact check box.

5. Click Done. 

To disable status report emails

1. On the MyLiveVault Home page, the All Computers form lists all the computers on your company account. Do one of the following:

   • Click Backup/Restore in the Action column for the computer for which you want to disable status report emails.

   • Click the name of the computer for which you want to disable status report emails if the Action column is displaying Pending Security Authorization, Install Software, or Configure Backup.

2. On the Computer Information form, click the Properties tab.

3. In the Computer Properties section, click Edit.

4. On the Computer Properties form, clear the Email periodic status reports about this computer to the Primary Technical Contact check box.

5. Click Done. 

Related Information

Managing Your Computers: An Overview