Assigning a New Technical Contact
LiveVault Online Backup Service will contact the user specified as the primary technical contact for
a computer if there is a technical question or issue with this computer.
We will automatically send e-mails to this contact at important milestones for the
computer, for example when:
A primary technical contact must be assigned when
a computer is added to LiveVault Online Backup Service.
However, you can assign a different user as the primary technical contact at any time.
Optionally, you can also assign a secondary technical contact.
We will only contact this person if the primary technical contact cannot be reached.
The same user can be assigned as a technical contact (primary or secondary)
for multiple computers. However, you must assign the user as a contact
separately for each computer.
To assign a new technical contact
On the MyLiveVault Home page, the All Computers form
lists all the computers on your company account. Do one of the following:
Click Backup/Restore
in the Action column for the computer that you want to assign a new technical contact.
Click the name of the computer that you want to assign a
new technical contact if the Action column is displaying Pending Security Authorization,
Install Software, or Configure Backup.
On the Computer Information form, click the
Properties tab. In the Computer Properties section, click Edit. On the Computer
Properties form, the
user currently assigned as the primary technical contact is selected in the Primary
Contact column of the user list. You can:
-
Leave the current contact.
-
Click New User located below the user list to create a
new user account for the person who will be the contact. The User
Information form opens so you can enter the required user
information.
-
Select an existing user. In the
Primary Contact column, click the option button in the row for the
user you want to assign. If additional user information must be
provided in order for that user to be selected as a
contact, a User Information
form opens so you can enter
the required information.
(Optional) In the Secondary Contact column of the
user list,
the user currently assigned as the secondary technical contact is selected.
If no user is assigned, then no option button in the column is selected. You can:
Leave the current contact (if one is specified). Click New User located below the user list to create a
new user account for the person who will be the contact. The User
Information form opens so you can enter the required user
information. Select yourself or an existing user. In the
Secondary Contact column, click the option button in the row for the
user you want to assign. If additional user information must be
provided in order for that user to be selected as a
contact, a User Information
form opens so you can enter
the required information. -
Not have a secondary technical contact. Leave all option
buttons in the Secondary Contact column cleared, so no
contact is assigned.
When you are done editing the computer's properties, click Done.
Related Information
Assigning a New Billing Contact
Managing Your Computers: An Overview
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