Adding a Computer

Adding a computer to LiveVault Online Backup Service involves a few simple steps:

1. Adding the computer in MyLiveVault.

2. LiveVault Online Backup Service authorizes the computer, generating a service software kit specifically for that computer. The service software kit includes the Agent software and digital certificates. Normally this is done within one business day.

3. Downloading and installing the service software onto the computer.

Important: You must be aware of the following requirements:

• The service software must be installed on the specified computer only. Each software kit is created for a specific computer and cannot be used on another computer.

• To install the service software, you must log on to the computer using a Windows account with Administrator rights on the computer.

Note: If you are adding computers that are part of a Microsoft cluster, see MSCS Clusters for the necessary procedure.

To add a computer

1. Ensure the computer meets the LiveVault Online Backup Service system requirements.

2. Review the Knowledge Base article Windows Fix Required to Avoid Plug and Play Restore Failure (A047) and take the appropriate steps as specified by Microsoft to address this issue.

3. In MyLiveVault, add the computer that you want to back up:

   1. On the MyLiveVault Home page is the All Computers form. Click Add Computer.

   2. Read the New Computer page, then click Next.

   3. On the New Computer form, type the simple machine name of the computer in the Computer name box. For example, type MYCOMPUTER1.

   4. In the list of users for the company account, select the check box in the Can Manage column for each user who you want to allow to access and manage this computer.

      This user will be able to view this computer on the All Computers form and perform operations (such as backup or restore as allowed by that user's assigned capabilities) for this computer.

      This check box is selected by default and cannot be cleared for each user who has been assigned all computers; these users are shown in bold font on the user list.

   5. In the Primary Contact column, specify the user that will be the primary technical contact for this computer. We will contact this user if there is a technical question or issue with this computer. You can:

      • Leave yourself as the contact. Because you are adding the computer, you are selected by default.

      • Click New User located below the user list to create a new user account for the person who will be the contact. The User Information form opens so you can enter the required user information.

      • Select an existing user. In the Primary Contact column, click the option button in the row for the user you want to assign. If additional user information must be provided in order for that user to be selected as a contact, a User Information form opens so you can enter the required information.

   6. (Optional) In the Secondary Contact column, specify the user that will be the secondary technical contact for this computer. We will contact this user if we are unable to reach the primary technical contact. You can:

      • Click New User located below the user list to create a new user account for the person who will be the contact. The User Information form opens so you can enter the required user information.

      • Select yourself or an existing user. In the Secondary Contact column, click the option button in the row for the user you want to assign. If additional user information must be provided in order for that user to be selected as a contact, a User Information form opens so you can enter the required information.

      • Not have a secondary technical contact. Leave all option buttons in the Secondary Contact column cleared, so no contact is assigned.

   7. Specify whether the primary technical contact for the computer should receive emails from LiveVault Online Backup Service containing status reports about the computer:

      • Select the Email periodic status reports about this computer to the Primary Technical Contact check box to have periodic status reports emailed to the primary technical contact. This is selected by default.

      • Clear  the Email periodic status reports about this computer to the Primary Technical Contact check box to opt-out of the periodic status reports.

   8. Click Next.

   9. Review the information in the New Computer form's Properties and Specifications columns.

   10. Do one of the following:

       • Click Submit to accept the computer information and enroll the computer in LiveVault Online Backup Service. Continue to the next step.

       • Click Back to go back to the previous form so you can change the information you entered for the computer.

4. On the MyLiveVault Home page, the All Computers form displays the name of the computer you have added to LiveVault Online Backup Service, with the text Pending Security Authorization displayed in the Action column. During this time, we are creating a service software kit for the computer.

5. The primary technical contact for the computer receives an e-mail indicating that the service software kit can be downloaded for the computer. The service software kit contains the Agent software and digital certificates for the computer.

6. Download and install the service software onto the computer that you added:

   1. On the MyLiveVault Home page, the All Computers form lists the name of the computer that you have added. Click Install Software in the Action column for the computer.

   2. Read the information on the Download and Install the Service Software page, then click Download Service Software to start the download process over the Internet.

   3. On the File Download dialog box, select a download option. You can download the software to any location, and then copy it to your computer that you want to back up. However, you must run the Setup program locally on the computer to be backed up.

      • If you are downloading the software directly to the computer where you will install the software, and you are logged on to the computer using a Windows account with Administrator rights, you can select the option Run this program from its current location. The self-extracting service software executable runs on your local system. Go to step g to continue the process.

      • Otherwise, select the option Save this program to disk. The self-extracting service software executable is downloaded to your local system.

   4. Copy the self-extracting service software executable to the computer that will be backed up.

   5. Log on to the computer using a Windows account with Administrator rights on the computer.

   6. Double-click the self-extracting service software executable that you downloaded.

   7. The software files will be unpacked in an installation folder. You may be prompted for a path for the installation folder. If you are prompted for a path, accept the provided path or type in a new path, and then click Continue. If the folder does not exist, you will prompted to create it. When prompted, click Yes.

   8. The Agent Setup program starts running. Follow the instructions in the Setup program dialog boxes to install the software. In most environments, the default options can be used. If you require help during the installation process, you can press the F1 key to view help for the displayed dialog box. If you require additional assistance, contact Customer Service.

   9. Restart the computer when prompted.

7. After the computer restarts, the Agent software running on your computer automatically connects to the backup server. You can now configure backup for the computer.

Related Information

Managing Your Computers: An Overview
Configuring Backup
Firewall Configuration for Use with Agents
Microsoft Proxy Server 2.0 or Internet Security and Acceleration (ISA) Server 2000