Monitoring Backup: An Overview

Our Service Operations Center (SOC) provides constant monitoring of your backup operations. If a problem occurs, the SOC identifies, manages, and resolves the problem. If your assistance is required to resolve the problem, Customer Service will contact the technical contact assigned for that Agent computer.

In addition, we automatically send e-mail to a computer's technical contact when a major event occurs, for example, when the computer's initial backup completes.

However, MyLiveVault enables you to check your computers' backup status or to check the settings for a particular backup configuration 24x7.

As a user for your company account, you can view backup status and details for backup configurations. However, only users assigned the appropriate capability can configure and manage backup.

What do you want to monitor?

MyLiveVault provides several different views of your computers' backup status:

• View a high-level roll-up of the backup status for each of your computers on a single form.

• View a more detailed roll-up of the backup status for a specific computer.

• View a summary of the status of a particular backup configuration.

• View the details of a particular backup configuration.

You can also monitor these specific items:

• Track the initial backup of a computer.

• Track the progress of a new or changed backup configuration for a computer.

• Monitor the backup latency for a specific computer.

• Monitor the backup bandwidth usage for a specific computer.

Related Information

Service Operations Center (technical brief by LiveVault Corporation)
Configuring Backup
Modifying Backup: An Overview
Managing Backup: An Overview
Understanding Computer Assignments and User Management Capabilities