Managing Your Company Account: An Overview

When your company subscribes to LiveVault Online Backup Service, a company account is created. The following information is specified for the account at the time it is created:

Information	Description
Company account name	This is supplied by your company when it subscribes to the service. This is the name of your company, or the name of the organization that will be used as the account name for LiveVault Online Backup Service. This name will appear on all your LiveVault Online Backup Service bills and other account-related items.
Billing contact	This is the person to whom we will send all LiveVault Online Backup Service bills and billing and administrative-type issues. For example, this will be the person contacted if a question arises regarding renewals. Bills and related items will be sent to this contact at the address provided in the contact's user account. By default, we initially set this to be the person who subscribes your company to the service.

As a user for your company account, you can view the company account information.

However, only users assigned the appropriate capability can change the account information, such as the company name and the billing contacts, or set a global password policy for the account.

Every company account has users and computers associated with it. The first user, who becomes the default billing contact, is automatically added to the account for you when the company account is created. You then add other users and your computers to the account through MyLiveVault.

Note that in LiveVault Online Backup Service, a company account does not have a single address associated directly with the account. Instead, each user designated in MyLiveVault for the company account has an individual address associated with the user account. As appropriate to the circumstance, LiveVault Online Backup Service uses the address of the user who is fulfilling that specific responsibility.

For example, all billing information for your company account is routed to your specified primary billing contact, using that user's address and other associated contact information.

Likewise, restored data that is being delivered on media will be shipped by default to the address of the user who requested the data. However, the requestor can designate an alternate delivery address when requesting the restore.

Because addresses are always associated with individual users, you can change any user's address as necessary without affecting the addresses of other users.

What do you want to do?

• Change your company account's name.

• Assign a new primary or secondary billing contact.

• Change the addresses used for your account, for example, for billing or Media restores.

• Set the global password policy for your company account.

• View a log of failed login attempts for your company account.

• Manage users of your account, for example, add new users, modify user information, and delete users.

• Manage your computers, for example, add new computers, modify a computer's properties, and remove a computer.

Related Information

Understanding the Password Policy
Understanding Computer Assignments and User Management Capabilities