Stopping and Starting the Agent Services (A036)

In some instances LiveVault Online Backup Service will lose the connection with your Agent computer. If we are unable to reconnect, stopping and starting the LiveVault services named LiveVault and LiveVault Wflo Service will force the connection. 

To stop and then re-start these services, follow the procedures below.

If you require assistance or have any questions during this process, contact Customer Service.

Stopping the LiveVault services

1. On the Desktop, click Start and select Settings and then Control Panel.

2. Do one of the following:

   • If you have a Windows 2000/2003 system do the following:

     1. In the Control Panel, click Administrative Tools.

     2. In the Administrative Tools window, double-click Services.

   • If you have a Windows NT system, in the Control Panel, double-click Services.

3. In the Services window, locate the LiveVault service and right-click on it.

4. From the pop-up menu, select Stop. This will stop the LiveVault service. Wait for the Service Control dialog box to confirm that the service has stopped.

   Note: If the Status column for this service is blank, or if the Stop command on the pop-up menu is not available, then this service is already stopped.

5. In the Services window, locate the LiveVault Wflo Service and right-click on it.

6. From the pop-up menu, select Stop. This will stop the LiveVault Wflo Service. Wait for the Service Control dialog box to confirm that the service has stopped.

Starting the LiveVault services

1. On the Desktop, click Start and select Settings and then Control Panel.

2. Do one of the following:

   • If you have a Windows 2000/2003 system do the following:

     1. In the Control Panel, click Administrative Tools.

     2. In the Administrative Tools window, double-click Services.

   • If you have a Windows NT system, in the Control Panel, double-click Services.

3. In the Services window, locate the LiveVault service and right-click on it.

4. From the pop-up menu, select Start. This will start the LiveVault service. Wait for the Service Control dialog box to confirm that the service has started.

5. In the Services window, locate the LiveVault Wflo Service and right-click on it.

6. From the pop-up menu, select Start. This will start the LiveVault Wflo Service. Wait for the Service Control dialog box to confirm that the service has started.

7. Verify the Agent has reconnected:

   1. Log into MyLiveVault and verify the Agent's status is not Disconnected (on the MyLiveVault Home page in the All Computers form).

   2. In the Windows Event Viewer, check the Application log for a new event message from the Source LiveVault.net similar to the following:

      Tunnel 1 connected to <address>

   If the Agent has not reconnected, contact Customer Service for assistance.