User Information: Contact Info tab

Purpose

Use this Contact Info tab on the User Information form to:

Enter or edit identification and contact information about yourself.
View identification and contact information about a user other than yourself.
Request to change your logon password.
Request to change your secret question and answer.

Provided you are assigned the capability User can add, edit, and remove other users you can also:

Enter identification and contact information about a new user.
Edit identification and contact information about a user other than yourself.

In addition you can:

Submit the new or changed information.

The first time that you log on to MyLiveVault, this form opens automatically and you are required to enter information about yourself. You can edit this information later by clicking Users on the MyLiveVault menu bar.

The information that is required depends upon:

Whether you are entering information about yourself or another user.
Whether that user is only a billing/administrative contact, or if that user will also be allowed to log on to MyLiveVault.

Based on these conditions, the form displays the appropriate fields, and the appropriate required fields are marked.

For example, if you are creating a new user account for a user that will be allowed to manage LiveVault Online Backup Service, then the only information that you must enter is the e-mail address. When that new user logs on for the first time, they will be required to provide additional information such as name and contact information.

Billing Contact Information

When you create an account for a user who will only be a billing contact, you must provide the full contact information for that user.

We will send your LiveVault Online Backup Service bills and related information for your company account to the billing contact, at the company name and address provided on this User Information form for that user. To support the use of billing services and similar arrangements, the company name for the billing contact does not have to be the same as the company account name (entered on the Company Information form).

Fields and Buttons Descriptions

Field/Button	Description
E-mail address	The e-mail address for this user. Because a user's e-mail address is unique, we use the e-mail address for user identification. For example, the user will provide the e-mail address and a password to log on to MyLiveVault. In addition, LiveVault Online Backup Service uses this address when it sends e-mail to the user. If you are creating a new account, type the user's e-mail address. If an e-mail address was previously entered, that address is displayed. If you are editing your own user account or another user's account, you can change the e-mail address. The next time that you or the other user logs on, you or the user will need to use the new e-mail address.
Change Password button	Click to open the Change Password form so you can enter a new password. The next time that you log on, you will need to use the new password. This button appears only if you are editing your own user account.
Access: User may log in to the site and manage computers	Specifies whether the user has login rights for the company account. Select this check box if you want the user to be allowed to perform management operations (for example, manage computers, company, users, backup, and restore). You must select this check box if the user will be a technical contact for a computer. You must assign computers and management capabilities to the user on the Properties tab. Clear this check box if you want the user to only be a billing/administrative contact. This user will not be able to log in to MyLiveVault. If you are editing your own account, this check box is selected and cannot be cleared.
First name	The user's first name. If you are editing your own account, type your first name. Otherwise, type the user's first name. If a name was previously entered, that name is displayed.
Last name	The user's last name. If you are editing your own account, type your last name. Otherwise, type the user's last name. If a name was previously entered, that name is displayed.
Title	The user's job title. If you are editing your own account, type your job title (for example, system administrator). Otherwise, type the user's job title. If a title was previously entered, that title is displayed.
Company	The name of the organization the user works for and where the user can be contacted. If you are editing your own account, type the name of your company. Otherwise, type the user's company's name. If a name was previously entered, that name is displayed. Note: This company name may be different from the company account name. For example, this may be the name of the billing service that your billing contact works for, or it may be the managed computer service company that your computer administrator works for.
Address	The street address, including the building number and street name, where the user can be contacted. If you are editing your own account, type your street address. Otherwise, type the user's address. If an address was previously entered, that address is displayed.
City	The city for the address where the user can be contacted. If you are editing your own account, type the name of your city. Otherwise, type the user's city. If a city was previously entered, that name is displayed.
State	The state or province for the address where the user can be contacted. If you are editing your own account, type the name of your state or province. Otherwise, type the user's state or province. If a state or province was previously entered, that name is displayed.
Country	The country for the address where the user can be contacted. If you are editing your own account, type the name of your country. Otherwise, type the user's country. If a country was previously entered, that name is displayed.
ZIP/Postal code	The zip or postal code for the address where the user can be contacted. If you are editing your own account, type your zip or postal code. Otherwise, type the user's zip or postal code. If a zip or postal code was previously entered, that code is displayed.
Phone	The primary phone number at which the user can be contacted. If you are editing your own account, type your phone number. Otherwise, type the user's phone number. If a number was previously entered, that number is displayed. If this is not a United States number, include the country code.
Phone ext.	The phone extension, at the primary phone number, at which the user can be contacted. If you are editing your own account, type your phone extension. Otherwise, type the user's phone extension. If a number was previously entered, that extension is displayed.
Alternate phone	An alternate phone number at which the user can be contacted. This field appears only if the user has logon rights (that is, the User may log on to site and manage computers check box is selected). If you are editing your own account, type your alternate phone number. Otherwise, type the user's phone number. If a number was previously entered, that number is displayed. If this is not a number within the United States, include the country code.
Fax	The facsimile (fax) phone number at which the user can be contacted. This field appears only if the user has logon rights (that is, the User may log on to site and manage computers check box is selected). If you are editing your own account, type your fax phone number. Otherwise, type the user's fax number. If a number was previously entered, that number is displayed. If this is not a number within the United States, include the country code.
Pager	The pager phone number at which the user can be contacted. This field appears only if the user has logon rights (that is, the User may log on to site and manage computers check box is selected). If you are editing your own account, type your pager number. Otherwise, type the user's pager number. If a number was previously entered, that number is displayed. If this is not a number within the United States, include the country code.
Pager PIN	The PIN number that can be used to contact the user by pager. This field appears only if the user has logon rights (that is, the User may log on to site and manage computers check box is selected). If you are editing your own account, type your pager PIN. Otherwise, type the user's pager PIN. If a PIN was previously entered, that PIN is displayed.
Mobile number	The mobile (cellular) phone number at which the user can be contacted. This field appears only if the user has logon rights (that is, the User may log on to site and manage computers check box is selected). If you are editing your own account, type your mobile number. Otherwise, type the user's mobile number. If a number was previously entered, that number is displayed. If this is not a number within the United States, include the country code.
Best method for contact	Specifies how the user prefers to be contacted. This should be the method the user is most likely to be reached by. When we need to contact the user, we will try the selected method of contact first. If this is unsuccessful, we will use other methods to contact the user. This field appears only if the user has logon rights (that is, the User may log on to site and manage computers check box is selected). If you are editing your own account, select the method by which you would prefer to be contacted. Otherwise, select a method for the user. If a method was previously selected, that method is shown selected.
Best time for contact	Specifies when the user prefers to be contacted. This should be the time the user is most likely to be reached. When we need to contact the user, we will try to do so during the preferred time. However, the user may be contacted at other times as necessary. This field appears only if the user has logon rights (that is, the User may log on to site and manage computers check box is selected). If you are editing your own account, select a time you would prefer to be contacted. Otherwise, select a time for the user. If a time was previously selected, that time is shown selected. If you select Other, you must type the special contact instructions (for example, “Do not contact on Sundays”) in the text box.
Secret question and Secret answer	To protect your data, we will use this secret question and answer, provided by you, to verify your identify in the event you forget your password or similar circumstance. If the need arises, we will ask you your secret question, and you must provide your secret answer. These fields are available only the first time you log on to MyLiveVault and only when you first enter your user information. When you edit your account later, these fields are replaced by the Change Secrets button. Type a question in the Secret question box, and its answer in the Secret answer box. We recommend that you provide a question and answer that other people will not likely know or be able to guess; something meaningful to you that you will be able to remember. Common questions include: What is my mother's maiden name? What are the last four digits of my social security number? These can include: Any characters, including letters, numbers, and symbols A maximum of 255 characters Only you can change this question and answer later, by editing your user account and clicking Change Secrets.
Change Secrets button	Click to open the Change Secret Question and Answer form so you can change the question and answer we use to verify your identity. This button appears only when you are editing your own user account, following the first time you submit your user information.
Submit button	Click to submit the user information.
Cancel button	Click to discard the user information you entered. If this is the first time you have logged on to MyLiveVault, clicking Cancel will automatically log you off MyLiveVault.