Login to the Service
Purpose
Use this Login to LiveVault Online Backup Service form to:
-
Log in to MyLiveVault. A password is required.
Logging in allows you to perform management operations such as configuring backup, requesting restores, and
managing user and account information.
-
Request assistance if you have forgotten your
password or are experiencing problems logging in.
To log in, your company must already have subscribed to LiveVault Online Backup Service,
and you must have been added as a user for the company account. If you
were added as a user, you should have received a password from us.
Need a Password?
If your company has subscribed to LiveVault Online Backup Service but you have not received a password, ask your
administrator or the person who requested the subscription to create a user account for you.
If your company has not subscribed to LiveVault Online Backup Service, please
contact us for subscription information. Contact information is located below
the Login form.
Forgot Your Password?
If you have forgotten your MyLiveVault password, you need to request a new
password. There are two ways to do this:
You can have another user of your company account reset your password from
within MyLiveVault. However, to perform this operation that user must be
assigned the capability to manage users. You can contact Customer Service to reset your password. You must have
Customer Service do this if you are the sole user for your company account, or
if there is not authorized user available.
For more information, see Requesting a New Password.
Locked Out of MyLiveVault?
You can be locked out of MyLiveVault for several reasons. The action you must
take to be able to log in again depends on why you are locked out.
| If you are locked out because... |
You need to... |
| Another user
has manually disabled your user account. |
Request that another user enable your account. That user
must be assigned the capability to manage users. |
| You failed to successfully log in three times in a row
within a five minute period (and your company uses the Disable a user after 3 failed login attempts
password policy option). |
Request that another user enable your account. That user
must be assigned the capability to manage users. If you have forgotten your
password, request a new password. |
| You failed to log in five times within five minutes (and
your company does not use the Disable a user after 3 failed login attempts
password policy option). |
Wait five minutes, then try again to log in. If you have
forgotten your password, request a new password. |
For more information, see Requesting a New Password.
Fields and Buttons Descriptions
| Field/Button |
Description |
| Username (e-mail address) |
Type your e-mail address. |
| Password |
Type your password. This is either the password
supplied by LiveVault Online Backup Service, or the password that
you provided on the Change Password form during an earlier
session.
The password is case-sensitive. To protect your password:
If you have forgotten your password, click Forgot your
username/password? |
| Forgot your username/password? |
Click to open the Forgot your password? page
so you can request assistance with your password or other log in
issues. |
| Login button |
Click to log in to MyLiveVault so you can start
using LiveVault Online Backup Service. |
|
